CRM Support Contact Options

  • Updated

Support Disclaimer
Kipu Health will assist and guide your facility's Super Users in setting up and using Kipu's product suite. However, for the protection of our clients and the PHI in your instance, it is Kipu's policy not to add, edit, enable, or disable any user profiles on behalf of our clients. Additionally, we cannot alter or delete information in the patient chart due to HIPAA requirements. 

CRM ChatBot (Self-Service)

Available 24 Hours a Day, 7 Days a Week

The CRM ChatBot is available at all times to help answer questions, provide guidance, and assist with common support inquiries.

Live Chat Support

Available Monday through Friday

  • Standard CRM Support Hours: 8:00 AM ET – 5:00 PM ET
  • Extended Hours Support: 5:00 PM ET – 8:00 AM ET

Access Chat Support directly from your CRM instance using the" " widget located in the lower-right corner of the screen. From there, you can start a live chat or submit a Submit a Ticket

Email Support

Available Monday through Friday

  • Standard CRM Support Hours: 8:00 AM ET – 5:00 PM ET
  • Extended Hours Support: 5:00 PM ET – 8:00 AM ET

Email us anytime at crmsupport@kipuhealth.com and a member of our team will assist you.

Phone Support

Available Monday, 8:00 AM ET through Friday, 5:00 PM ET

Regional Contact Numbers

United States: 561-349-5911, Option 3

EMR Support

  • Email: Clientservices@kipuhealth.com 
  • United States: 561-349-5911, Option 1
  • Canada: 561-349-5911, Option 1
  • London, UK: +44 203 318 2098
  • Edinburgh, UK: +44 131 608 0909
  • European Union: +1 561-349-5911 (001 561 349 5911)
  • South-East Asia: +1 561-349-5911 (001 561 349 5911)

Billing Support (including CollaborateMD and HL7 integrations)

Kipu RCM powered by AveaOffice Support (includes integration support)

Other Support Options

You can also reach our dedicated teams:

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