Kipu CRM’s call queue dispositions offer a robust system for categorizing and managing both inbound and outbound calls. These dispositions enable users to accurately track the outcome of every call, ensuring that each interaction is properly documented and followed up on, improving workflow efficiency and client management.
Call Queue Disposition Options
| Call Queue Dispositions Options | |||
|---|---|---|---|
| Abandoned | Added to the Waiting List | Admitted Elsewhere | Adolescent |
| After Hours Call - Unknown | Alumni Follow-up | Answering Service Non-Viable | Answering Service Viable |
| Behavioral Only | Business | Call for Employee: Personal | Call for Employee: Professional |
| Call for Patient | Clinically Unqualified | Couple Seeking Treatment | Dead Air |
| Duplicate | Employment Request | Essential Business | Existing Client Call |
| Family Inquiry | Fax Transmission | Financially Unqualified | Follow Up |
| Form Call Back | General Information | Hang Up | Historical |
| HMO | Inappropriate Age | Inappropriate for Care | Incompatible Gender |
| Information Exchange | In-House | Insurance Not Accepted | Insurance Referred |
| Insurance/Provider Direct Referral | International | Internship Inquiries | Lead |
| Left Message | Looking For a Different Facility | Looking for a loved one | Looking For Detox Only |
| Looking for Hotline | Medicaid | Medi-cal | Medical Record Request |
| Medically Unqualified | Medicare | Mental Health Only | Missed Call |
| No answer after multiple attempts | No Insurance | No Voice to Voice Communication | Non Family Inquiry |
| Non-English speaking | Not an Admissions Call | Other | Outbound Call |
| Outgoing Call for Assessment | Outgoing Call for VOB | Pharmacy | Phone Test |
| PPO Insurance | Pre-Admission Assessment | Private Insurance | Prospect Added |
| Prospect Manually Added | Qualified | Readmission Prospect | Received Treatment Elsewhere |
| Referral Source Added | Referral Source Marketing Call | Referred Out | Returned Missed Call |
| Seeking Higher LOC | Seeking IOP | Seeking Lower LOC | Sober Living |
| Spam | Spanish Speaker | State Insurance | Substance Abuse Eval |
| Substance Abuse Only | Telemarketing Call | Transfer | Transportation |
| Unwilling to Travel | Wrong Number | Non-Viable Lead | Unqualified Lead |
Important: For guidance on how to manage the list of Call Queue Dispositions for your CRM account, please click here.