Custom Call Filters

The Custom Call Queue feature in Kipu CRM allows users to organize and manage calls in the Call Queue based on dispositions—the outcomes or statuses assigned to calls (e.g., missed call, general inquiry, needs follow-up).

Accessing Custom Filters

1. Select Admin > Preferences > Custom Call Filters.
   

Adding/Editing Custom Call Filter

1. Select Add a New Filter
   
   
2. Enter the filter name.
   
3. Type to begin adding custom filters.
   
4. Remove added filters by selecting the x next to the filter name.
   

Removing Custom Filters

1. Click on the Trash icon to remove the custom filter.