How Do I Perform a Hard Refresh on My PC/Windows Computer?

Issue

A new update has been applied to the CRM but has not yet taken effect. How do I make the changes appear?

Environment

Kipu CRM, Roles: Admissions Worker, Combined (Admissions and BD), Combined +, Super User

Resolution

To get access to the latest CRM Release, you'll need to perform a hard refresh. A hard refresh clears the browser’s cache, which allows the browser to load the most recent version.

Please note: If you still don't see the update, you may need to complete a full cache clear. Click here to learn how to clear your cache.

1. There are three ways to perform a hard refresh:
   1. Press F5
   2. Hold down Ctrl and press F5
   3. Open the Chrome Dev Tools by pressing F12.
2. Once the Chrome dev tools are open, select the Network tab and check the Disable cache box.
3. Afterward, right-click on the Refresh button to access the drop-down menu. Select Empty Cache and Hard Reload.