Issue
I have forgotten my password and need to reset it.
Environment
Kipu CRM, Roles: Admissions Worker, Combined (Admissions and B.D.), Combined +, Super User
Resolution
If a Kipu CRM user password has been forgotten, it must be reset from the login page using the Forgot your password link and follow the prompts.
- Navigate to the login page address www.kipucrm.com.
- Select Forgot Password.
- Enter the email address associated with your Kipu profile and select Send verification code.
- While keeping your current webpage open, navigate to your email provider open an email with the subject line Kipu CRM account email verification code, and copy the code.
- Return to the Kipu webpage and paste the code in the corresponding field followed by selecting Verify code.
- Enter your email and select Continue.
-
Enter New Password and Confirm New Password in the corresponding fields followed by selecting Continue.
- When prompted, select OK.
- Select Continue for any Error 404 messages.
- Select Try To Relog Back In when you reach the Error message screen.
- Once directed back to the Login screen, enter your email and new password followed by selecting Sign in.
- You should now have been directed to the Kipu CRM Landing Page with your user name displayed in the upper right-hand corner of the screen.